Privacy Policy

Last updated: 23 October 2026

Athena Roofing Consultancy (“ARC”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect, use and protect personal information when you visit athenaroofingconsultancy.com, contact us or use our roofing consultancy services.

1. Who we are

The organisation responsible for your personal information, known as the data controller, is:

[Insert full legal business name, including any trading name]
Business address: [Insert business correspondence address]Email: jack@athenaroofingconsultancy.com
Telephone: 07506 227738
Website: https://athenaroofingconsultancy.com/

We handle personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, as amended.

2. Information we collect

Depending on how you interact with us, we may collect:

Contact information: your name, email address, telephone number and correspondence address.
Business information: your company name, job title and details of the organisation you represent.
Enquiry information: messages, project requirements and other information you provide when contacting us.
Property and project information: property addresses, access arrangements, survey findings, photographs, reports and correspondence. This may include personal information where it identifies an individual.
Client and financial records: quotations, contracts, invoices, billing details and payment records.
Technical information: information generated when you use our website, such as your IP address, browser type, device information and server logs.

Please only provide personal information that is relevant to your enquiry or project.

3. How we collect information

We collect information directly from you when you:

Complete our website contact form.
Contact us by email, telephone or another communication channel.
Request a quotation, survey or consultation.
Appoint us to provide services.
Supply documents, photographs or other project information.

We may also receive relevant information from people involved in a project, such as property owners, managing agents, architects, surveyors and contractors.

Where necessary, we may obtain information from publicly available property or business records.

Technical information may be collected automatically through our website’s hosting systems and any cookies or similar technologies described below.

4. How and why we use your information

We must have a lawful basis for using personal information. The basis depends on the purpose for which we use it.

Responding to enquiries and preparing quotations
We use your information to discuss your requirements, answer questions and prepare proposals. Where you are considering appointing us personally, this is necessary to take steps at your request before entering into a contract. Where you act on behalf of an organisation, we rely on our legitimate interests in handling business enquiries.

Providing our services
We use relevant information to arrange inspections, investigate roofing issues, prepare reports and specifications, communicate recommendations and manage projects. We rely on performance of a contract where our agreement is with you personally, or our legitimate interests in delivering services to the organisation you represent.

Managing our business
We use information to maintain client records, manage invoicing, resolve queries and administer supplier relationships. We rely on our legitimate interests in running our business effectively.

Meeting legal obligations
We use and retain information where required for tax, accounting, regulatory or other legal purposes.

Protecting our business and website
We may use information to investigate misuse, maintain security, manage complaints and establish, exercise or defend legal claims. We rely on our legitimate interests in protecting our business, systems and legal rights.

Consent-based activities
Where we rely on your consent, we will explain the purpose when requesting it. You may withdraw that consent at any time by contacting us. Withdrawal does not affect the lawfulness of processing carried out beforehand.

Where information is necessary to prepare a quotation or provide a service, we may be unable to proceed if you do not provide it.

5. Who we share information with

Where necessary for the purposes described in this policy, we may share relevant information with:

Providers supporting our website, hosting, email, IT systems and document storage.
Professional advisers, including accountants, legal advisers and insurers.
Consultants or other professionals engaged to help deliver a project.
People authorised to receive project information, such as a client’s architect, managing agent or contractor.
Authorities or other organisations where disclosure is required by law or necessary to protect legal rights.

We limit sharing to information relevant to the purpose. Where a supplier processes personal information on our behalf, we require appropriate contractual safeguards.

[Confirm these recipient categories reflect the providers and project arrangements actually used.]

6. International transfers

[Confirm whether any hosting, email, cloud storage or other providers process personal information outside the UK. If they do, identify the relevant countries and explain the applicable adequacy arrangements or safeguards, together with how people can obtain further information or a copy of those safeguards. If no transfers occur, state this instead.]

7. How long we keep information

We retain personal information for the period needed for its purpose, taking account of legal obligations, project requirements and potential claims.

Our usual retention periods are:

Enquiries that do not become projects: [Insert period and when it starts].
Client correspondence, survey photographs, reports and project records: [Insert period and when it starts].
Contracts, invoices and accounting records: [Insert period and when it starts].
Website security logs and technical records: [Insert period].

We may retain relevant information for longer where necessary to resolve a dispute, comply with a legal requirement or deal with a claim. When information is no longer required, we securely delete it or anonymise it.

8. Cookies and similar technologies

Cookies are small files stored on your device. Websites may also use similar technologies to store or access information.

[Insert the website’s verified cookie details, or link to a completed Cookie Policy. Identify the technologies used, their purposes, providers and duration, and explain how visitors can manage their choices.]

Where consent is legally required, we will request it before using the relevant technology. Where a legal exception applies, we will provide the required information and any applicable means of objecting.

You can also manage cookies through your browser settings. Blocking some cookies may affect website functionality.

9. Keeping information secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access is limited to people and service providers who need the information for their work. However, no method of transmitting or storing information online can be guaranteed completely secure.

10. Your rights

Depending on the circumstances, you may have the right to:

Request access to your personal information.
Ask us to correct inaccurate or incomplete information.
Ask us to erase information.
Ask us to restrict how we use information.
Request a portable copy of certain information.
Withdraw consent where we rely on it.

You also have the right to object to processing based on our legitimate interests. You can object to the use of your information for direct marketing at any time.

These rights are subject to conditions and exemptions. To make a request, email jack@athenaroofingconsultancy.com.

We normally respond within one month. Where the law allows additional time, we will explain the reason. We may need to verify your identity before acting on a request.

11. Questions and complaints

If you have a question or complaint about how we handle personal information, please contact jack@athenaroofingconsultancy.com.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/

You do not have to contact us before raising a concern with the ICO.

12. Changes to this policy

We may update this policy to reflect changes to our services, information handling or legal obligations. The latest version will appear on this page, with the revision date shown above.